What is the customization?
We purpose to put on the music box the name of the child or a word. To see it click here.
The customization is made with pink or yellow flex. You can wash your music music box without damaging the customization.
Be carreful, customizations can't be refunded or exchanged, unless there is a mechanical problem on the product.
What products on the website can be returned?
Every product in their original packaging can be returned by 15 days.
In which countries could I be delivered?
The MELLIPOU music box can be delivered in every country in the world!
What are the possible deliveries? And what is the delivery time and price for it?
MELLIPOU is using the Colissimo service ( French post service) or you can pick-up your MELLIPOU music box at the office between Monday and Friday, from 9am to 6pm. The office address is: 66 rue du Faubourg Saint-Martin - 75010 Paris.
Concerning the delivery prices, it depends of the number of ordered pieces and their weight. This delivery price will be indicated when you will finalize your order. But if you directly come to the office to pick-up the order, there will be no delivery tax!
About the delays, every order made before 12pm (French hour), you must count 2 days of delivery (without weekends and bank national days) for France, 3 days for Europe and 4 to 8 days for the rest of the world.
How can I track the shipment of my order?
You can see at any moment where is your order with tracking number that you received by email or you can directly go on your MELLIPOU account.
And for the orders that you want to pick-up at the office, we will let you know as soon as it is ready!
What should I do if there is a missing or a broken piece, or if there is a mistake on the product?
Please contact us as soon as possible.
What is the limit date to sent back a product?
You have 15 days after the receipt of the product to send it back to MELLIPOU office.
How long does it take to produce and send a personalized music box?
In general 3 days is necessary to prepare and send you your personalized music box. We are preparing it on Mondays and Fridays, and are sent on these two days.
How could I contact the client service?
For every demand you can send us an email at this address: firstname.lastname@example.org. Or you can call us: + 33 (1) 73 71 88 56 . The office is open from Monday to Friday, from 10 am to 6pm.
Where could I find General Terms of Sales?
You can find it at the right bottom of the website, after you can always click here: General terms of sales .
I can't turn on my ItBam
To put on the ItBam, you must push the button during 5 seconds until you ear "Pairing". Many people stop to push before, that is why it doesn't work.
What can I do with the ItBam?
If you could imagine all the things you could do with the Itbam...! But, we are sorry we still do not have the teleportation to the Moon, but we are thinking to it seriously! But you still can with your connected devices or Smartphone create some playlists and diffuse it to your baby. You also can put the radio or record him some cute audio messages! And the best: you can upload the application It-bam on the Apple Store and It-bam by Mellipou on Google Play, and then you will have access to multiple functions such as the playlist timer, a recorder...!
Does the It-Bam diffuses bad waves?
Don't Panic! Of course MELLIPOU thought to your baby health! The ItBam use the Bluetooth so the waves are clearly less important that the ones from the Wifi or the 4G of your phone. And you must know that the It Bam automatically get disconnected after 10 minutes when no devices are connected.
How long is the music of a music box?
The traditional music box have a duration of 2min and the Mobam (musical mobile) have a duration of 2min50 on average. The extract that you ear is always repeated. You may say that it is not a lot, but to guarantee you the CE standard, we can't make a too long cord.
How long is the guarantee of my music box?
The mechanic music box has a guarantee of 2 years.
Can I wash the music box?
The classical music boxes are machine-washable, even with the mechanism.
The BAMBOBO clouds, and the Itbam are removable et machine-washable once you have removed the mechanism. When we say that Marie, the brand creator thought to everything...
But, the Mobam isn't machine-washable, you will have to wash it with an humid sponge.
Who make the music boxes?
Everything is produced by experts, and music boxes are all made in Paris!
Where can I make a complaint or a suggestion?
Is the MELLIPOU team nice?
We promise you that we are really cool.